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FAQs
Orders are processed within 2–3 business days (Monday to Friday). Once dispatched, delivery typically takes 4–9 business days depending on your location. Overall, you can expect your order within 6–12 business days. You'll receive a tracking number via email as soon as your order ships.
We offer a 30-day returns policy from the date of delivery. Items must be unworn, unwashed, and returned in their original packaging with all tags attached. To start a return, email us at support@hayridge.com and we'll provide you with return instructions. Please note that shipping costs for returns are the responsibility of the customer unless the item is faulty or incorrect.
Each product page includes a size guide with detailed measurements in centimetres. We recommend measuring a garment you already own that fits well and comparing it against our size chart. If you're between sizes, we suggest sizing up for a more relaxed fit or sizing down for a closer fit. If you're still unsure, reach out to our team and we're happy to help.
Yes, we ship to all Australian addresses and offer free shipping on every order. Our order cut-off time is 6:00 PM AEST — orders placed before this time on business days will begin processing the same day. You'll receive tracking details via email once your order has been dispatched.
Care instructions are included on the label of every garment. As a general guide, we recommend washing in cold water on a gentle cycle, hanging to dry where possible, and avoiding direct heat such as tumble dryers or radiators. Following these steps will help maintain the fabric quality and shape of your clothing over time.