Shipping Policy

At Hayridge we are proud to serve customers across the United States and Australia with dependable, well-organised delivery. Below you will find everything you need to know about how your order travels from our warehouse to your door.

1. General Shipping Information

We currently ship to addresses within the United States and Australia.

Hayridge is an Australian registered and operated business based in Melbourne, Victoria. Like many modern retailers we operate with an overseas fulfilment warehouse in China. This allows us to offer a wider range of styles, faster restocks and more competitive pricing. All orders are shipped directly from our overseas warehouse to your address in the United States or Australia.

2. Processing Time

Orders are normally prepared and dispatched within 1–5 business days (Monday to Friday), excluding weekends and applicable public holidays.

During peak shopping periods or promotional events processing may take a little longer. If that happens we will keep you informed by email.

3. Shipping Costs

Standard shipping to all eligible addresses in the United States and Australia is free with no minimum purchase.

Free shipping covers the standard delivery cost. Any applicable import duties, taxes or customs handling charges are separate from shipping costs and are addressed below.

4. Estimated Delivery Times

Once your order has left our facility you can typically expect the following delivery times for both the United States and Australia:

Processing time: 1–5 business days (Monday to Friday)
Transit time: 6–11 business days (Monday to Friday)
Total estimated delivery: 7–16 business days from purchase
Order cut-off: 6:00 PM Eastern Daylight Time (EDT)

These estimated delivery times apply to orders shipped to both the United States and Australia.

Orders placed after the daily cut-off time begin processing on the following business day.

Please note these timings are estimates and may be affected by international carrier delays, customs processing, remote delivery locations or adverse weather conditions.

If we are unable to dispatch your order within the timeframe communicated at the time of purchase, we will notify you and provide the options required under applicable consumer protection laws, including cancellation and a full refund where required.

5. Shipping Restrictions

We currently deliver to eligible addresses in the United States and Australia.

We do not ship to PO Boxes, military addresses or restricted areas. Some products may carry additional shipping limitations based on United States or Australian regulations or our carrier's policies.

If we are unable to deliver to your address, we will contact you and arrange an appropriate resolution, including a full refund where an order cannot be fulfilled.

Import Duties, Taxes and Customs

All orders are dispatched from our overseas fulfilment warehouse in China. International shipments may be subject to import duties, taxes or customs handling charges depending on the destination country, order value, product classification and applicable regulations.

United States: Orders may be subject to applicable customs duties, import taxes or carrier handling fees. These charges depend on the relevant United States import regulations and the nature and value of the shipment.

Australia: Orders may be subject to applicable Goods and Services Tax (GST), customs duties or import processing charges in accordance with Australian regulations.

Where applicable taxes or import charges are collected at checkout, they will be included in the total displayed before you complete your purchase. Where such charges are not collected at checkout, they may be payable to the relevant customs authority or delivery carrier.

Customers are responsible for applicable import charges not collected at checkout, except where otherwise required by applicable law or expressly stated at the time of purchase.

6. Failed Deliveries or Returned Parcels

If a delivery cannot be completed because of an inaccurate address, a missed attempt or refusal at the door, the parcel may be sent back to the carrier. When that happens we will contact you to arrange a fresh dispatch. Additional shipping costs may apply for a second attempt where permitted by applicable law.

For orders shipped to the United States and Australia, unsuccessful deliveries may also be affected by customs clearance requirements or unpaid import charges.

If a parcel is returned because of unpaid customs charges or incomplete delivery information, we will contact you to discuss the available options in accordance with our Return & Refund Policy and applicable consumer protection laws.

Where a delivery failure is caused by Hayridge or its delivery providers, we will provide the remedy required under applicable law.

7. Lost or Damaged Parcels

If your parcel is lost in transit or arrives damaged please contact us immediately at support@hayridge.com. We will open an investigation with the carrier and work with you on a resolution as quickly as possible.

For customers in the United States and Australia, lost, damaged or undelivered parcels will be handled in accordance with applicable consumer protection laws.

Nothing in this policy limits your statutory rights concerning goods that are lost, damaged or not delivered as agreed.

8. Tracking Your Order

Once your order has been dispatched you will receive a confirmation email with your tracking number. Please allow 24–72 hours for tracking information to update as parcels move through international and domestic carrier networks.

Tracking information will allow you to follow the progress of your shipment from our overseas fulfilment warehouse to your delivery address in the United States or Australia.