Shipping policy

Here's your updated, fully transparent shipping policy:

Shipping Policy

Hayridge is pleased to support our Australian customers with reliable, transparent, and seamless shipping. Please read through the information below to understand exactly how your order is processed and delivered.

1. Where Your Order Ships From

Hayridge is an Australian registered and operated business (HIGHLAND COMMERCE PTY LTD, ACN 695 098 116), based in Melbourne, Victoria. Like many modern retailers, we operate with an overseas fulfilment warehouse located in China. This business model allows us to offer a wider range of styles, faster restocks, and more competitive pricing for our Australian customers. All orders are shipped directly from our overseas warehouse to your address in Australia.

2. General Shipping Information

We currently ship across Australia. Shipping options, costs, and delivery times depend on your location, as well as the size and weight of your order. As all orders ship internationally from our overseas warehouse, please allow for the full delivery timeframe outlined below.

3. Processing Time

Orders are typically processed within 2–3 business days (Monday to Friday, excluding public holidays) at our overseas warehouse before being dispatched. During peak seasons or special promotions, processing times may be slightly longer. If your order is delayed for any reason, we will notify you by email.

4. Free Shipping

We offer free standard shipping on all orders placed within Australia, with no minimum purchase required.

5. Projected Delivery Times

As orders ship from our overseas warehouse in China, please allow the following timeframe:

  • Processing Time: 2–3 business days (Monday to Friday)
  • International Transit Time: 4–9 business days (Monday to Friday)
  • Overall Delivery Timeline: Approximately 6–12 business days from order to delivery
  • Order Cut-Off Time: 6:00 PM AEST
  • Time Zone: Australian Eastern Standard Time (AEST)

Please note: Delivery timeframes are estimates only and may be affected by international carrier delays, customs processing, remote delivery locations, or severe weather.

6. Shipping Restrictions

We do not ship to PO Boxes, military addresses, or restricted areas. Certain items may also be subject to shipping restrictions in line with Australian regulations or carrier policies.

7. Failed Delivery or Returned Parcels

If a delivery is unsuccessful due to an incorrect address or repeated failed delivery attempts, your parcel may be returned to the carrier. Where applicable, we will contact you to arrange re-shipment. Additional shipping fees may apply in these cases.

8. Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us immediately:

We will work directly with the shipping carrier to investigate and resolve the issue as quickly as possible.

9. Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email with your tracking number. Please note that tracking information may take 24–72 hours to update once dispatched, as parcels move through international and domestic carrier networks.

10. Shipping Policy Updates

This Shipping Policy may be updated periodically to reflect changes in our services or to comply with relevant standards. The most current version will always be available on this page.

11. Contact Information

  • Store Name: Hayridge
  • Legal Entity: HIGHLAND COMMERCE PTY LTD
  • ACN: 695 098 116
  • Business Location: Melbourne, Victoria, Australia
  • Phone: +61 3 6164 3038
  • Email: support@hayridge.com
  • Business Hours: Monday – Friday, 09:00 – 17:00 (AEST)

We aim to respond to all enquiries within 24 hours.